Let's talk diamonds.
Shopping for a stud, planning a custom piece or just have a question? We reply to every message within 48 hours.
General question
Anything about diamonds, our brand or lab-grown stones. Text (213) 290-6636.
Order & shipping
Tracking, delivery timelines or changes to an existing order. Text (213) 290-6636.
Custom design
Rings, pendants and heirloom resets. Start here.
Press & collabs
Editorial, collaborations, wholesale or media: email info@donkey.la.
Rooted in the diamond district.
We're a small team in the Los Angeles diamond district, so you'll always hear from someone who actually knows diamonds. In-person consultations are available by appointment for custom clients, and video calls for everyone.
Quick answers.
How quickly do you respond?
Within 48 hours, Monday through Saturday, and usually the same day or next morning. For urgent custom requests, write "urgent" in your message.
Do you offer in-person appointments?
Yes, for custom design clients in the Los Angeles area, by appointment. Video consultations are available for everyone.
Can I return or exchange my order?
Ready-to-ship studs can be returned within 30 days of delivery in original, unworn condition. Custom pieces are made to order and non-refundable once production begins. See our refund policy for details.